The staff were excellent and were so accommodating to us (we were staying with a toddler and a dog but none of the staff made us feel like an inconvenience, instead they made us feel very welcome and comfortable). The food was excellent, our room was beautiful and comfortable, everything was such a high standard. There was an issue with an unexpected charge and the staff handled it so professionally. The welcome cookie seems like a small thing but it was delicious (!) and instantly put us in a great mood when we arrived. Thanks for everything, we'll be back.
Eryn
2023年11月
I was offered an upgrade to a junior suite for an additional charge.
Kirsteen
2025年3月
We love the location
Amanda
2025年2月
I thought the restaurant and the bar were presented very well and the check in staff were fantastic- lovely touch with the cookies. Very warm staff and helpful. I was also very happy with the selection of drinks and food.
Kristopher
2025年2月
I recently stayed at this hotel with my partner and our dog, and I must say it was a wonderful experience! From the moment we arrived, it was clear that the hotel was dog-friendly—our furry friend was warmly welcomed with treats at the reception, which was such a thoughtful touch. I had a special request for synthetic bedding (duvet and pillows), and the staff handled it promptly and without any issues. I’m incredibly grateful for their attentiveness and efficiency in accommodating this request. The food was another highlight of our stay. As a vegan, I often struggle to find suitable options at restaurants, but this hotel offered several delicious vegan dishes, which I thoroughly enjoyed. The decor in the hotel is a bit tired, but I can imagine how much work it would be to update such a large property. Despite this, all the facilities, including the bed and bathroom, were exactly as they should be. I prefer to focus on the positive aspects rather than nitpick minor details, and there were plenty of good elements to appreciate. The hotel staff were exceptionally friendly and helpful, making us feel at ease throughout our stay. One of my favourite aspects of the hotel was its spacious, dog-friendly lounges. It was so nice to relax in these areas with our dog by our side. The building itself is quite large and boasts some truly beautiful features—you just need to take a closer look to appreciate them. The architecture of the main building, the massive old doors, the stained glass at the main entrance, the stunning staircases, and the intricate details throughout the hotel all added to its charm. We had a lovely stay, and I am sure it was mostly thanks to the wonderful people who work there and do such a fantastic job. I highly recommend this hotel, especially for those travelling with pets or looking for thoughtful service and unique surroundings.
Agnieszka
2024年12月
I had a lovely girlie night away with my best friend to celebrate her 40th birthday. Upon checking in we were gifted some delicious warm chocolate cookies-Devine! The room was fantastic with comfy beds, and the hotel staff added a special touch by leaving chocolates and a card for my friend—a thoughtful gesture that we really appreciated. The hotel itself was beautifully decorated, with authentic Scottish decor that added to its charm. Our room was spotless, and the bed linen was high quality, ensuring a comfortable night’s sleep. Breakfast was outstanding—plenty of variety, excellent produce, and beautifully presented. Definitely a 10/10! My only small niggle was that the leisure facilities were in a separate building. It’s just a 60-second walk, so not a big deal, but I do prefer when the spa is within the main hotel. Also, the pool felt a little cooler than I would have liked, though this may have been due to the chilly January weather. It wasn’t freezing, just slightly below my preference. These are minor points and didn’t detract from the overall experience. All in all, it was a wonderful stay with attentive staff, a stunning hotel, comfy beds, excellent facilities, and an incredible breakfast. Thank you so much!
Donna
2025年1月
We had a lovely stay here. Our rooms were nice, the bed was really comfy and it was clean. The hotel looks really impressive from the grounds. The reception and bar area is well maintained. The staff were all very nice, friendly and helpful.
Shona
2025年2月
Breakfast buffet was great but we missed mushrooms! Breakfast times are good and general atmosphere was relaxed. Room was comfortable, towel storage in bathroom is lacking. Corridors decor and carpets look a bit tired in areas. Dinner in main restaurant was very nice as was the food available in the cocktail bar and lounge area. Staff throughout the hotel are all lovely, friendly, attentive and very professional.
Elizabeth
2024年10月
Convenient location, nice staff, comfy bed, generally good.
Georgia
2024年10月
The staff were very helpful and pleasant I would say they helped make our stay better . breakfast was excellent with plenty of choices for all. we also enjoyed dinner on both nights of our stay which was excellent as well.
Elaine
2025年2月